Help & Support - Ondilo ICO

What's it doing?

Was it like this out of the box? Tell us the order number and the symptom and we'll sort it straight away.

Download the ICO app, create your account and add your pool or spa — name, volume and how it is sanitized (chlorine, bromine or salt). The volume drives every dosing recommendation, so make it exact.
Power the ICO on (V2: connect the USB charger for a moment; V1: hold the button about 5 seconds) and pair it: “Identify my ICO”, then scan the QR code or type the UUID.
Join it to your 2.4 GHz Wi-Fi. Take the protective caps off the probes only when you are ready to put it in — the probes must stay wet.
Float it in the water away from the skimmer and the returns, and give it an hour before you read the first results.

How the ICO works